Email Coach Support: Guidance When You Need It

Questions About Your Plan or Training?

As a MyProCoach athlete, you get access to expert coach support from the day you purchase your plan until 3 months after your plan ends. We’re here to help you feel confident and supported throughout your training.

How to Contact Us

Email Support
Click the “Email the Coach” button at the top of this page.

Chat Support
Click the orange Help button in the bottom-right corner of your screen.
If a coach is online, you’ll be connected right away.

We encourage you to reach out anytime. Our goal is to offer affordable guidance so you never feel stuck or alone with your plan.

Note: Support is athlete-led. If we don’t hear from you, we assume everything is going well—but we’re always here if you need us.

Common Questions We Can Help With

• Adjusting your schedule or rearranging sessions

• Fitting in lead-up (B/C) races

• Managing training around illness or injury

• Setting up training thresholds and zones

• Tips to personalise your plan or weekly routine

What We Don’t Provide

While we’re happy to guide you, we do not:

• Customise or rewrite your training plan

• Analyse your individual training data or performance metrics

We can explain how to make changes, but we don’t make those changes for you.

Need Technical or Platform Support?

For help with TrainingPeaks features or technical issues, please contact the TrainingPeaks Support Team directly.