If you’re subscribed to MyProCoach as an “Unlimited Athlete,” you get ongoing access to our certified coaches. We aim to reply within 24 hours on weekdays or 48 hours on weekends.
Support is “on-demand” — you reach out when you need help. If we don’t hear from you, we assume your training is going well.
You can contact us through the “Email The Coach” button at the top of any Help Centre page.
When You Might Email Your Coach
You’re welcome to get in touch about topics including:
Adjusting your training to better match your schedule or fitness level.
Planning and preparing for upcoming races (lead-up, B/C races).
Handling interruptions — injury, illness, or unexpected time off.
Setting up or updating your thresholds and training zones.
Understanding and interpreting data in your TrainingPeaks account (workouts, zones, performance, etc.)
Adjusting your plan for travel, work commitments, fatigue, or other life factors.
Also — if you haven’t trained for more than two weeks, we may reach out to check in and help you stay on track.
What Email Coach Support Does Not Include
While we’re here to give guidance and advice, there are a few things outside the scope of Email Coach Support:
We do not personally customise your training plan or make direct edits (e.g., rearranging workouts, rewriting plan structure).
We do not provide detailed analysis of your training data or performance metrics. We can explain how you might analyse it yourself, but we won’t do it for you.
We don’t answer questions unrelated to your training plan, such as device or platform-specific technical support. For those, you’ll need to contact the relevant support team (e.g. TrainingPeaks, Garmin, Zwift, etc.).
Other Support Options
If your question concerns technical issues — for example problems with TrainingPeaks, devices or platforms — we recommend contacting the relevant provider directly (e.g. Garmin, Apple, Zwift).
Copyright MyProCoach™ Ltd © April 2020. All rights reserved.
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