Unlimited Athlete - What is Email Coach Support?

When you’re subscribed as an Unlimited Athlete, you get ongoing access to our certified coaches. We aim to reply within 24 hours on weekdays or 48 hours on weekends. 

Support is on-demand — you reach out when you need help. If we don’t hear from you, we assume your training is going well. 

You can contact us through the “Email The Coach” button at the top of any Help Centre page. 

When You Might Email Your Coach

We will be happy to guide you for how to:

• Adjust your training to better match your schedule or fitness level. 

• Plan and prepare for upcoming races (lead-up, B/C races). 

• Handle interruptions — injury, illness, or unexpected time off. 

• Set up or update your thresholds and zones. 

• Adjust your plan for travel, work commitments, fatigue, or other life factors. 

What Email Coach Support Does Not Include

While we’re here to give guidance and advice, there are a few things outside the scope of Email Coach Support, we are unable to:

• Customise your training plan or make direct edits (e.g., rearranging workouts, rewriting plan structure). 

• Provide detailed analysis of your training data or performance metrics. We can explain how you might analyse it yourself, but we can’t do it for you. 

• Answer questions unrelated to your training plan, such as device or platform-specific technical support.

• If your question concerns technical issues — we recommend contacting the relevant provider directly (e.g. TrainingPeaks, Garmin, Apple, Zwift). 

Copyright MyProCoach® Ltd © April 2020. All rights reserved.