Unlimited Athlete - What is Email Coach Support?

Unlimited Coaching Access

With your Unlimited subscription, you’ll enjoy uninterrupted access to our team of certified coaches. We’re committed to responding to your requests within 24 hours (weekdays) or 48 hours on weekends.

If you have any questions or need guidance, please contact us. We aim to provide an affordable and effective training solution, ensuring you feel supported rather than left to navigate your plan alone.

Please note: Support is led by you. If we don’t hear from you, we’ll assume everything is going smoothly with your training. However, we’re always here if you need assistance.

To get in touch, click the “Email The Coach” button at the top of this page.

Common Questions We Help With

• How to adjust your training to fit your schedule and fitness level.
• Scheduling and preparing for lead-up (B/C) races.
• Managing injury, illness, or unexpected time off.
• Setting up and updating your training thresholds and zones.
• Understanding how to interpret your workout data in TrainingPeaks.
• Making modifications for travel, work commitments, or fatigue.

We also monitor your training consistency—if we notice you haven't been training for more than two weeks, we’ll check in to offer guidance and help you stay on track.

What’s Not Included

While we are committed to supporting your training journey, there are a few areas that fall outside the scope of this subscription:

• Personalization of Your Training Plan: We cannot directly modify your plan but can guide you in adjusting it to better suit your needs.
• Training Analysis: We don’t provide detailed analysis of your training data or race performance, but we're happy to explain how you can assess it independently.
• Non-Training-Related Questions: Our support is focused solely on your training plan and related matters. We cannot cover any questions outside of this scope.

Other Support

The TrainingPeaks support team can assist you with platform-specific questions (including TrainingPeaks Virtual). 

We recommend contacting the provider directly if you have questions about your devices or training platforms. They can offer the most up-to-date and accurate information and often provide quicker resolutions. Here are some common links:

• Garmin Support
• Apple Support
• Zwift Support

Copyright MyProCoach™ Ltd © April 2020. All rights reserved.